Refund policy

At Reimagined by Jacqueline, each piece is created and packed with care. Because of the nature of our products, please review our policy below before making a purchase.

Original artwork All original artwork is final sale and cannot be returned or exchanged, unless it arrives damaged in transit (see "Damaged shipments" below).

Licensed hand-painted artwork All licensed hand-painted pieces are final sale and cannot be returned or exchanged, unless they arrive damaged in transit.

Greeting cards Greeting cards are final sale and cannot be returned, unless they arrive damaged or you received an incorrect item.

Damaged shipments If your order arrives damaged, please contact us within 48 hours of delivery at jacqueline@reimaginedbyjacqueline.ca. Include photos of the packaging and the damaged item so we can make things right. We'll work with you to arrange a replacement or refund where applicable.

Questions If you have any questions about your order or this policy, please reach out to us at jacqueline@reimaginedbyjacqueline.ca — we're always happy to help.